Services
Frequently asked questions
Here are some common questions about our company.
At T.Genus, luxury is not just seen it is experienced. Our brand is dedicated to crafting distinguished menswear that blends contemporary fashion with timeless elegance, designed for men who value detail, confidence, and refined taste. Each garment is carefully selected and quality-checked to meet our elevated standards before reaching you. We proudly offer 100% free delivery across our service areas, requiring only a 30% advance payment to confirm your order and initiate preparation. Your order will arrive within 2–3 working days, ensuring both speed and reliability. In the event of order cancellation after delivery, the customer will be responsible for the delivery cost. However, if any issue arises due to a defect or error from our end, we ensure a complete refund with transparency and fairness. T.Genus stands for trust, precision, and premium service where every delivery reflects our promise of excellence.
You can reach our customer support team by emailing tgenus15@gmail.com, calling +8801318783002, or using our social media. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 15-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. In the event of order cancellation after delivery or return the customer will be responsible for the delivery cost. Refunds are processed within 5-7 business days of receiving the returned item.
Fantastic crew! Always cheerful and ready to assist, they provide personalized style advice tailored just for you!
From start to finish, our team was incredibly stylish, approachable, and dedicated to making your shopping experience enjoyable. We are thrilled to have you as part of our fashion family.
Positive vibes, great team spirit, hard workers and amazing people! I highly recommend them!
Collaborations and Inspirations
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